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FAQs

Stone FAQs


Why does the texture and color vary from stone to stone?

Natural stone is a product of nature and subject to variations. Characteristics such as veining and mineral deposits will affect each piece. Stone will not only vary from quarry to quarry but from stone to stone. All Natural stone is unique… no two stones are alike. It is important that you the customer do not think that stone is consistant, every batch is different. Back to top>

Where geographically is Natural Stone found?

Natural stone is found all over the world. Depending on the type of stone, it is found within the earth, ontop of mountains, in low lying areas such as plains, or former sea beds where a collection of sediment has occurred. Back to top>

Where can I look at Natural Stone?

Homestone has showrooms in Brisbane, Gold Coast and Sydney, and also delivery nationwide. Homestone carries a large amount of stock for immediate delivery. Please click on the ‘contact us’ tab at the top of the webpage for showroom addresses. Back to top>

What is a quarry?

A quarry is the the name given to a place where natural resources are extracted. In the instance of natural stone this is simply called a stone quarry. Please click on the ‘education’ tab at the top of the homestone website to learn more about how natural stone is extracted and processed. Back to top>

Our stone stairway is slippery when it’s wet. Do you have a solution?

Contact your nearest Homestone showroom to put you in touch with a natural stone professional to resolve this problem. Back to top>

I want to install tiles thoughout our house. Do they feel cold underfoot?

No, you can control the temperature of your flooring very easily. In summer the the coolness of the tiles feels nice and refreshing underfoot. To “warm up” your natural stone flooring in the colder months, homestone can design and install a economical undertile heating system for your house. Please contact your nearest homestone showroom for more information. Back to top>

I have natural stone flooring in my house, should I seal it?

Yes, Homestone recommends that all the natural stone it supplies should be sealed with a recommended sealer. Sealing natural stone is a way to protect your stone from staining and to make your day to day cleaning easier.

When sealing your natural stone, there are two types of sealers available, penetrating sealers and surface sealers. Penetrating sealer penetrate into the stone and in most cases will not chnage the appearance of the stone. Surface sealer sit on top of the stone and can make the stone appear to be wet. Back to top>

I am getting dull spots on my marble. How can I fix these?

This is commonly referred to as etching. Etching eats away at a polished surface and produces those rough dull marks that you see on your flooring. It is clouded and not as smooth as the surrounding area.

Mild etching still feels smooth and can be removed. Homestone recommends you consult a natural stone maintenance professional. Please contact your nearest Homestone showroom. Back to top>

I am considering using natural stone in my bathroom, what do you suggest?

All natural stones can be used in your bathroom, from raw unfilled travertine to polished marble there is a stone for every need. Honed finished surfaces are contemporary and are the most popular and commonly used in Australia . Polished stone floor are more formal and can be slippery when wet. Back to top>

How long will my Natural Stone last?

Take care of your Natural Stone and it will last for generations. Some Natural Stones are already over 2500 million years old when quarried from the earth. Back to top>

How do we keep the grout clean between our tiles?

Grout can be cleaned with an non-acidic cleaner to remove dirt or discoloration. Please contact your nearest homestone store for more detailed instrucitons on your specific needs. Back to top>

How can I make my stone look darker?

Yes you can, there are 2 sealers that will do this, and depending on the look you want you can select one. The first is to use a surface sealer which will sit ontop of the tile and give a semi wet look and sheen. The second is to use a product called enhance plus which penetrates into the stone and darkens the pigment of the stones therefore making it appear darker. Contact your nearest Homestone showroom for more details. Back to top>

Can all stone tiles be layed on both floors and walls?

The answer is yes in most cases. Stone tiles and slabs of any size and thickness can be installed on most surfaces. Stone slabs installed vertically can often require mechanical pin fixing, these are commonly used on facades and feature walls on commercial office towers and hotels throughout the world. Any stone tile can be installed on a floor or wall at your home. (please refer to your stone installer before commencing any works) Back to top>

Are Engineered Stone and Natural Stone the same thing?

No. All Natural Stone is a product of nature. It is formed over millions of years within or on our earth’s surface through changes in heat and pressure. It is quarried from the earth in blocks of stone. The blocks are then cut up in sheets in the same way bread is sliced and then sorted for colour selection. It is not uncommon that one block can contain three different types of stone.

Engineered stone is man made. It is manufactured in factories and is made of crushed natural stone and then bound together by acrylic or polyester resins. Back to top>

If I get a stain on my flooring how do I remove it?

For shallow, light stains and general maintenance of your stone a normal house cleaner will surfice.

For deeper and more resistant stains an oil and grease poultice stain remover may be required. The correct poultice can actually act to draw out deep-seated dirt and stains from the stone’s pores. Some poultice solutions are premixed, which makes it easy to apply. Several applications may be required for difficult stains, and darker marbles should be tested to make sure that the poultice will not bleach the color of the stone. For recurring problems contact your nearest Homestone showroom for more details. Back to top>

How do I prevent staining on Natural Stone?

Most stones can stain when they absorb liquids and moisture. Materials like limestone and sandstone tend to be more absorbent than some other stones, whereas granites and and quartzites are denser, but will still absorb liquids that are allowed to remain in contact with them for extended periods of time. In areas where stains are likely to develop, then a sealer should be applied.

The use of a sealer will help prevent staining in most situations. Even a sealed surface can stain if left in contact with a staining agent for a long period of time. Therefore, all spills should be wiped up as soon as possible, and coasters or napkins should be set when serving food or drinks on a stone bar, table, or counter top. Soft drinks, coffee, tea, and fruit juices contain mild acids and can etch the polished surface of a stone and stain quite rapidly. These should be cleaned off immediately with a mild soap and warm water.

Remember – do not use any abrasive cleansers. Back to top>

How do I clean my Natural Stone?

In order to prevent staining or dirt build-up, regular cleaning is recommended. Stones should be rinsed regularly with warm water and a non-abrasive, clear, non-acidic soap.

Homestone recommends cleaning of the himalayan sandstone and other outdoor stones (please refer to your sales person) with chlorine and water. Mix one part chlorine with 5 parts water in a bucket and, using a broom cover all the stone you want to clean and leave for 10 minutes. If there are stains or mould on the stone you may wish to use a high pressure hose or hard brush to get these off. Please ensure you wash your stone clean with water. Please ensure you follow all water restrictions in your local area.

For polished marble and granite, we recommend periodic application of a commercial polish. This polish remains on the surface of the stone, enhancing the luster and shine of the marble while affording an extra measure of protection. Back to top>

Should I seal my natural stone floor?

We recommend that all the natural stone it supplies should be sealed with a recommended sealer. Sealing natural stone is a way to protect your stone from staining and to make your day to day cleaning easier.

When sealing your natural stone, there are two types of sealers available, penetrating sealers and surface sealers. Penetrating sealer penetrate into the stone and in most cases will not chnage the appearance of the stone. Surface sealer sit on top of the stone and can make the stone appear to be wet. Back to top>

ABOUT US

Established in 1982, the SSL Group has grown and developed over the years to it’s present status, with two Companies now operating within the Group. These being SSL Distributors Ltd.(previously known as Sunbather Systems Ltd), and  Ultra Corporation Ltd.
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CONTACT US

Free Phone 0800 466 378 (New Zealand)
Tel.: +64 9 415 4588
Fax: +64 9 415 4566